BUSINESS TRANSFORMATION
The Lean Communication Program for Businesses
THE CHALLENGES
OF THE DIGITAL AGE
Nobody has time for email overload, long reports, and back-to-back meetings. Yet these types of problems are the frustrating reality at many companies. Ineffective communication annoys your customers, causes employee burnout, and slows everything down.
All leaders know that their team communications are full of waste. But the waste is hard to measure, and nobody’s accountable to improve the way we interact. This program applies the proven principles of Lean Manufacturing to strip the waste out of communications.
INTRODUCING THE LEAN COMMUNICATION PROGRAM
After working with banks, financial services, and other large organizations for more than 20 years, I created the Lean Communication program to help companies shift to a new style that engages busy people in the digital age. My mission is to make Lean the new standard for efficient workplace communication.
THE PROGRAM AT-A-GLANCE
1. DISCOVERY
Online surveys and phone interviews with key people. The goals of this phase are to identify gaps, set priorities and benchmarks, and build awareness for the switch to Lean Communication.
4. EMPLOYEE CAPACITY BUILDING
At this stage I will enroll your entire team in Lean Email online training. About the course: 17 short modules, 5-10 minutes. No classroom time.
2. LEADERSHIP MENTORING
I provide 1-on-1 support for your senior leaders. During private and group calls, I will help them solve their biggest communication challenges and start thinking Lean.
5. LASER COACHING
If any major communications need to be written while your program is running, I will give you advice on how to make your message more engaging and persuasive.
3. PROCESS OPTIMIZATION
During this phase, I will work with you to assess your communication processes and eliminate the bottlenecks that cause disruptions across your team or company.
6. SUSTAINMENT
There’s always a risk that things will go back to the old ways, so I follow up Q&A calls and Champions Training, where your best communicators gather for advanced coaching.
QUICK WINS OF
LEAN COMMUNICATION
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Your entire team will be more clear, concise, and influential.
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Email overload will decline as people learn and apply new habits.
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Projects and work will finish faster as processes improve.
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Decks and presentations will be shorter and more impactful.
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Meeting productivity will improve, and the number of meetings will go down.
STRATEGIC REASONS TO GO LEAN: EFFICIENCY
Your people will waste less time on communication, which allows you to save hours a day and $1000s per person. You decide what to do with the savings: reduce FTE or reallocate to more important tasks.